• Permanent
  • Farnborough
  • £55000+excellent benefits GBP / Year

Website Talent Toute

Multinational company with great potential to carve out a long term career.

For people who are always prepared to go the extra mile to find solutions that satisfy the needs of customers and business. For those who want to place themselves optimally to develop their capabilities.

IT Regional Shared Service Process Manager EMEA

Reporting to the Regional Shared Services Manager UK, this role is responsible for managing and leading Regional Shared Services Processes for the EMEA Financial Services (FS) and National Sales (NSC) businesses including the UK.  The role ensures the optimisation of shared service activities EMEA wide to deliver sustainable solutions and shapes/determines the best approach to achieve this.


  • Disciplinary management for UK Shared Services & Process support team, covering Operational Support Group (OSG), Database Administration (DBA) and Lifecycle Reliability Engineering (LRE) processes with a combination of permanent and contractor positions. The role leads and develops the team to ensure successful completion of projects and programmes, as well as critical system availability.
  • Through the OSG team, the role is responsible for ensuring scheduling, batch and file transfer support for the UK Financial services business.
  • The role ensures an effective DBA service is provided via the DBA team for systems and applications. Support for numerous databases across both Oracle and Mainframe platforms, as well as maintaining locally developed frameworks utilised by the DevOps teams.
  • Steering and management of the Domain LRE for the EMEA Region, supporting multiple EMEA markets with topics relating to operational stability. Including: technical lifecycle management, patch and vulnerability management, risk management, audit support, major incident management and escalation etc.
  • IT Service Continuity Management (ITSCM) process owner. Ensuring resilient systems and processes are in place to provide robust IT Services to the UK National Sales and Financial Services businesses, through regular emergency exercises and collaboration with the Business Continuity Management (BCM) group.

Qualifications – External


  • University degree, or relevant education/experience (i.e. studies in IT, computing, software engineering, Information Security or comparable qualification)
  • Communication skills suitable for dealing with senior management in an international function (personal, language and cultural).
  • Solid knowledge in key technologies, decision making capabilities.


  • Knowledge of the financial services sector and understanding of the business processes – especially appreciation of regulatory requirements.
  • Experience in managing teams in an international environment.
  • Professional qualification in ITIL advantageous.

A career with this organisation can offer long term opportunities for growth and development locally, nationally, and internationally. The company invests in its employees and boasts a positive and supportive culture and flexible working environment. This is a hybrid role with approximately 2 days per week in the prestigious offices in Farnborough.

To apply for this job email your details to hello@talenttoute.com.